Privacy Policy

At Tormarix, we're committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information in our augmented reality gaming platform.

Information We Collect

When you use Tormarix's augmented reality gaming platform, we collect various types of information to provide you with the best possible experience. This collection happens through different methods and serves specific purposes related to platform functionality and service improvement.

Personal Information

Account details including your name, email address, username, and password when you create a Tormarix account

Profile information such as avatar preferences, gaming achievements, and personalization settings

Contact information including phone numbers if you choose to provide them for account security purposes

Payment information when you make purchases, though sensitive payment data is processed by secure third-party providers

Gaming and Usage Data

To create immersive augmented reality experiences, we collect specific data about how you interact with our games and platform features. This includes gameplay statistics, progress tracking, social interactions within games, and technical performance metrics that help us optimize the AR experience for your device.

Game progress, scores, achievements, and in-game purchases across all Tormarix AR games

Device information including camera permissions, GPS location for location-based AR features, and device specifications

Usage patterns such as session duration, feature preferences, and interaction frequency

How We Use Your Information

Your information serves multiple purposes within the Tormarix ecosystem, all designed to enhance your gaming experience while maintaining the highest standards of data protection. We've structured our data usage practices around transparency and user benefit.

Core Platform Functions

We use your data primarily to operate our augmented reality gaming platform, including account management, game functionality, progress synchronization across devices, and providing customer support when needed.

Personalizing your AR gaming experience based on preferences, past gameplay, and device capabilities

Improving game performance and developing new features through analysis of usage patterns and feedback

Facilitating social features like multiplayer games, leaderboards, and community interactions

Sending important updates about games, platform changes, and relevant promotional content you've opted to receive

Ensuring platform security by detecting fraud, preventing abuse, and maintaining safe gaming environments

Data Sharing and Third Parties

Tormarix maintains strict controls over data sharing, and we never sell your personal information to third parties. However, certain operational necessities require limited data sharing with trusted partners who help us deliver our augmented reality gaming services.

Service Providers

We work with carefully vetted service providers who assist with specific platform functions. These partners are bound by strict contractual obligations to protect your data and use it only for the specific services they provide to Tormarix.

Cloud storage providers for secure data hosting and backup services

Payment processors for handling transactions securely without exposing sensitive financial information

Analytics services that help us understand platform performance while maintaining user anonymity

Customer support tools that enable us to assist you effectively when you contact us

Legal Requirements

In rare circumstances, we may be required to share information to comply with legal obligations, protect our rights, or ensure user safety. We will always notify users when legally permitted and challenge overly broad requests.

Your Rights and Choices

As a Tormarix user, you have comprehensive rights regarding your personal data. We've designed our platform to give you meaningful control over your information with easy-to-use tools and clear processes for exercising your rights.

Access and Control

View and download all personal data we hold about you through your account settings

Update or correct your personal information at any time through your profile page

Delete your account and associated data, with certain gameplay records retained for platform integrity

Control marketing communications and promotional emails through preference settings

Manage location sharing, camera permissions, and other device-level data access

Data Portability

You can request a complete export of your Tormarix data in standard formats, including gaming progress, account information, and interaction history. This process typically takes 5-7 business days and will be delivered securely to your registered email address.

Security Measures

Protecting your data is fundamental to everything we do at Tormarix. We've implemented multiple layers of security measures that meet international standards and are regularly updated to address emerging threats in the digital gaming landscape.

End-to-end encryption for data transmission and secure storage protocols for data at rest

Regular security audits by independent third-party experts and continuous monitoring systems

Multi-factor authentication options and advanced account protection features

Strict access controls limiting employee access to personal data on a need-to-know basis

Incident response procedures and immediate notification systems for any security concerns

Data Breach Protocol

In the unlikely event of a data breach, we commit to notifying affected users within 72 hours and providing clear information about what happened, what data was involved, and what steps we're taking to resolve the issue.

Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Our retention practices balance user needs with privacy protection and legal requirements.

Retention Periods

Active account data is maintained as long as your account remains active and for 90 days after account closure

Gameplay records and achievements may be retained longer for leaderboards and platform integrity purposes

Payment information is deleted immediately after transaction completion, with only anonymized records kept for financial reporting

Support communications are retained for two years to maintain service quality and resolve ongoing issues

International Data Transfers

As a global gaming platform, Tormarix may transfer your data across international borders to provide consistent service quality. We ensure all international transfers meet strict privacy standards and are protected by appropriate safeguards.

Our primary data processing occurs within the European Union, maintaining compliance with GDPR standards. Any transfers outside the EU are governed by Standard Contractual Clauses and adequacy decisions that provide equivalent protection levels.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, and privacy best practices. When we make significant changes, we'll notify users through email and prominent platform notifications.

Minor updates and clarifications may be made without notice, but the current version will always be available on our website with clear indication of the last revision date. Your continued use of Tormarix after policy updates constitutes acceptance of the revised terms.

Contact Our Privacy Team

For privacy-related questions, concerns, or requests, contact us at:

Email: support@vobafone.lat

Address: R. Delfim Maia 372, 4200-253 Porto, Portugal

Phone: +351218133842

Our privacy team responds to all inquiries within 48 hours and is committed to resolving concerns promptly and transparently.